CRTC MOVES A STEP CLOSER TO ESTABLISHING A NATIONAL DO NOT CALL LIST
CRTC Release
In a decision issued today, the Canadian Radio-television and Telecommunications Commission (CRTC) set out rules for the creation and operation of a National Do Not Call List (National DNCL) for Canadians who wish to avoid unsolicited calls. These rules will come into effect once an operator has been chosen and the list is fully operational.
The Commission also determined that it would seek out an independent operator for the list and issue a Request for Proposal (RFP) later this month to solicit bids from parties. The information made public today ensures that potential bidders on the RFP are fully informed. It also allows the public and the industry to familiarize themselves with the changes and to prepare for the implementation of the National DNCL.
Once an operator has been selected and has taken the necessary steps to put the list into operation, Canadians who prefer not to receive unsolicited calls will be able to add, at no charge, their numbers to the database. Telemarketers will be prohibited from calling consumers who are registered on the list. However, there are certain exemptions to the list, most of which are provided for in the Telecommunications Act. These include unsolicited calls made by or on behalf of:
- registered charities;
- political parties;
- nomination contestants, leadership contestants or candidates of a political party;
- opinion polling firms;
- general-circulation newspapers;
- organizations that have an existing business relationship with a consumer; and organizations to business consumers.
The CRTC will be in a position to provide clearer timelines once the operator is selected.
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